Shipping and returns
Dispatch
Orders placed before 2pm on a business day ship the same day. After that, the next business day. We do not ship on weekends or public holidays, since a package sitting in a depot over a weekend is a package losing its cold pack.
Packaging
Insulated mailer with a cold pack. Lyophilised material is stable through normal transit times, but get it into a freezer on arrival.
Tracking
A tracking number is emailed when the label is created.
Returns
Because these are temperature-sensitive laboratory materials, we cannot accept a return once a package has left us. If a vial arrives damaged, or the lot does not match the certificate, email support@wolfpeptide.com within 7 days with photographs and we will replace it or refund it.